Terms & Conditions
Please read our terms and conditions carefully before you click the tick box.
By placing an order and purchasing goods from Performancedog.co.uk you are entering into a legally binding agreement with us on the following conditions.
Description and price of goods
We have taken care to describe and show items as accurately as possible.
Product images are for illustrative purposes only. Although we have made every effort to display colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
If we are unable to fulfil your order for any reason but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card, or via Paypal, as soon as possible, but in any event within 30 days of your order. We will never pass your personal information on to any third party.
Delivery of the goods shall be made by our carrier to the address for delivery shown in the order form. Please be precise about where you would like the goods left if you are out when they deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.
If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 14 days from the date on which you ordered the goods.
Limitation of Liability
The Company will not be liable to you for any loss or damage in circumstances where:
1. There is no breach of a legal duty owed to you by the supplier or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any term of this contract.
As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights.
Warranties
Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights.
Time Limit for Notification of Claims of faulty/damaged goods
You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 14 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.
Where a valid claim in respect of Goods delivered is notified to us within 14 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:
1. Return the goods and receive a full refund; OR
2. Have the goods (or the part in question) replaced free of charge.
Any claims made after 14 days of delivery or exceeding a reasonable time of discovery, we shall be entitled to either:
1. Replace the goods (or the part in question) free of charge OR
2. At our sole discretion refund to you the price of the goods (or a proportionate part of the price) and we shall have no further liability to you.
Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the goods if the delay or failure was due to any cause beyond our reasonable control.