By placing an order with us, you confirm your agreement to the terms and conditions below. Should you have any questions about these terms we suggest you contact us prior to placing the order. We want you to be completely satisfied with your purchase and are happy to offer a refund or replacement of items returned to us subject to the terms and conditions below.
Order Cancellation and Returns: You can cancel all or part of your order for any reason and at any time up to 7 working days after delivery (ie, when the goods are delivered) by contacting us. You will be refunded in full for the part(s) of your order you wish to return, including your original postage where applicable. Returns must be made as soon as possible after you notify us of your cancellation, and at your expense, to the address on your delivery note.
A copy of your delivery note or a covering letter giving your name, address, and order number should be included with your return, and we recommend that you use a recorded/insured service to protect you against loss or damage in transit. You have a duty of care for any goods you intend to return to us. They must be clean, unused, complete and undamaged, with labels still attached. Please also include the original product packaging, and any free gifts that were included.
If you applied a discount coupon when you placed your order, and the coupon conditions are no longer met as a result of a partial cancellation, the coupon will be reversed. This may affect your refund. We regret that we cannot accept cancellations or returns on items that are ‘special order’, CDs or DVDs, unless faulty.